Shipping Policy

Products that are in stock and ordered between Sunday and Friday before 16:00 (GMT) will be processed for shipment on the following day. Please note that orders placed after 16:00 on Friday will be processed on the following Sunday due to postal service limitations over the weekend.

We entrust Royal Mail’s 24-Hour Postage Service to swiftly deliver your items to your doorstep. While we strive to ensure timely delivery, please note that occasional delays beyond our control may occur, such as extreme weather conditions or unforeseen logistical issues.

• For orders totalling £50 or more, delivery is on us! You’ll enjoy free delivery as a token of our appreciation for your patronage.
• Orders under £50 will incur a flat £5 delivery fee. This charge ensures secure and swift delivery to your desired location within the UK.

At present, we only cater to domestic deliveries within the United Kingdom. For international shipping inquiries, please contact our customer support team for personalized assistance and information.

Once your order is processed and dispatched, you’ll receive a confirmation email containing your tracking details. You can use this information to track your shipment and anticipate its arrival. We encourage you to keep an eye on your email inbox, including your spam or junk folder, in case any correspondence from us might land there.

Please ensure the accuracy of your delivery address during checkout. Any discrepancies or errors in the provided address may lead to delays or failed deliveries. We cannot be held responsible for misdirected shipments due to inaccurate address details provided by the customer.

In the unfortunate event that Royal Mail encounters issues delivering your package, such as failed delivery attempts or an undeliverable address, they will typically leave a notification or card. It’s crucial to follow the instructions on the card or notification to arrange re-delivery or collection within the specified timeframe. Failure to do so might result in the package being returned to us, and additional delivery charges may apply for re-sending.

For information regarding returns, exchanges, or refunds, please refer to our dedicated Returns & Refunds Page available on our website. We aim to facilitate a hassle-free return process while adhering to our terms and conditions.

Should you have any further queries, concerns, or require assistance regarding our shipping policy or any other aspect of your shopping experience, our customer support team is at your service. You can reach us via email at info@long-life.uk or through our Contact Us page on the website.

Please note that we reserve the right to update or modify our shipping policy as necessary. Any changes made will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about any revisions.

Thank you for choosing Long Life Supplements! We value your trust and aim to provide you with exceptional service throughout your shopping journey.