Returns and Refunds

Welcome to the Returns and Refunds Policy of Long Life Supplements, your trusted source for premium anti-aging and health supplements in the United Kingdom. This policy governs the procedures and guidelines for returning and refunding products purchased through our website, long-life.uk. We value your satisfaction and aim to provide a hassle-free experience should you need to initiate a return or request a refund.

At Long Life Supplements, we understand that occasionally circumstances may arise where you need to return a product or seek a refund. Whether it’s due to a change of mind, an issue with the product received, or any other valid reason, we are here to assist you every step of the way.

Our Returns and Refunds Policy is designed to be fair, transparent, and in compliance with relevant consumer rights legislation in the United Kingdom. We strive to make the process as straightforward and convenient as possible for our valued customers.

This policy outlines the eligibility criteria for returns and refunds, the process for initiating a return or refund request, as well as important terms and conditions that apply. It is important to familiarize yourself with these guidelines to ensure a smooth experience should the need for a return or refund arise.

At Long Life Supplements, customer satisfaction is our priority. We are committed to resolving any issues promptly and efficiently to ensure that you are fully satisfied with your purchase. Should you have any questions or require further assistance regarding our Returns and Refunds Policy, our dedicated customer service team is here to help.

Thank you for choosing Long Life Supplements for your health and wellness needs. We appreciate your trust in our products and services, and we are dedicated to providing you with the highest level of satisfaction throughout your shopping journey.

Sincerely,

Mr Dale Blackman
CEO
Long Life Supplements

At Long Life Supplements, we understand that occasionally circumstances may arise where you need to return a product. To be eligible for a return, the following criteria must be met:

  • The return request is made within 30 days of the purchase date.
  • The item is unused, unopened, and in the same condition as when you received it.
  • The item is in its original packaging.

To initiate a return, please follow these steps:

  • Contact our customer support team at info@long-life.uk.
  • Provide your order number, the reason for the return, and any relevant supporting documentation.
  • Our team will guide you through the return process and provide further instructions.

Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping service and consider purchasing shipping insurance to ensure the safe return of the item.

Once your return is received, we will inspect it to ensure it meets the eligibility criteria outlined in the Eligibility for Returns section. If the return is approved, we will proceed with the refund process.

Upon approval of your return, we will initiate a refund to your original method of payment. Please allow several business days for the refund to be processed, depending on your financial institution.

You will be notified of the status of your refund within 7 business days after we receive your returned item and complete the inspection process.

We do not offer direct product exchanges. If you wish to exchange an item, please follow the return process outlined in section 2 and place a new order for the desired product.

If you receive a damaged or defective product, please contact us immediately at info@long-life.uk. We will provide instructions on how to return the item and arrange for a replacement or refund.

Certain items are non-returnable. Please check the product description before making a purchase.

If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be cancelled, and our standard return policy applies.

If you have any questions or concerns regarding our Returns and Refunds Policy, please don’t hesitate to contact our customer support team at info@long-life.uk. We are here to assist you every step of the way.

Last Updated:

11/03/2024

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